Our Cancellation Policy

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At Del Rey Spa, we deeply value your time and ask that you extend the same courtesy to our team. To ensure we can accommodate all clients and deliver the best possible service, we have a 48-hour cancellation policy.

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24-Hour Notice:

Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us the opportunity to offer your time slot to another client on our waiting list.

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Late Cancellations, Reschedules & No-Shows:

Cancellations or reschedules made within 24 hours of your scheduled appointment — as well as no-shows — on SPA packages will result in a $100 fee or the loss of your non-refundable deposit, whichever applies. This fee will be automatically charged to the card on file. We sincerely appreciate your understanding and cooperation in helping us provide consistent, high-quality care to every client.

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Package Refund Policy​

We strive to ensure that every visit to Del Rey Spa exceeds your expectations. To maintain fairness and transparency, please review our package refund policy below: 

 

Unused Packages: You may receive a full refund for any spa package, that has not been used. We cannot issue refunds for packages that are partially or fully used.
 

Payment Policy

As a boutique spa dedicated to exceptional quality and care, we believe in transparency in all business practices.

A 3% processing fee applies to all credit and debit card transactions. To avoid this fee, we gladly accept cash or Venmo as alternative payment methods. We truly appreciate your continued support and understanding as we grow and serve you with the highest level of professionalism, beauty, and care.

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 💕

 The Del Rey Spa Team