Privacy Policy
Effective Date: 10/11/2025
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Thank you for visiting the website of Del Rey Spa (the “Website”). Your privacy is important to us. This Privacy Policy (the “Policy”) describes the types of information Del Rey Spa (the “Company”, “we”, “us”, or “our”) may collect from you or that you may provide when you (a) visit the Website, (b) use our spa services, book appointments, purchase gift cards, or interact via email, text or other electronic means (collectively, the “Services”).
This Policy also describes our policies and procedures for collecting, using, maintaining, protecting, and disclosing that information.
This Policy applies to information we collect on the Website and through your use of the Services generally (including when you register for an account or book an appointment), and through communications between you and the Website, our spa, or via email, text, or other electronic messages.
If you do not agree with any term in this Policy, please do not use the Services or provide us with your personal information.
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Changes to Our Privacy Policy
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We may update this Policy from time to time. If we make material changes, we will post the updated Policy on this page and may notify you by email (if you have provided one) or by a notice on the Website. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Policy, so please check this page periodically.
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Information We Collect
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We receive several types of information about you from various sources, including:
(A) Information and content that you give us;
(B) Automatically-collected information; and
(C) Demographic or other aggregated information.
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Information and Content That You Give Us
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We collect personal information that you knowingly choose to disclose. This may include:
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Personal information such as your name, address, email address, phone number, preferred contact method, username/password (if you create an account), and other information you provide when booking an appointment, purchasing gift cards, or registering with the Website.
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Correspondences: Records and copies of your email messages to us, your phone calls/voicemails (if you choose to contact by phone), and our responses.
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Transaction information: If you purchase services (spa treatments, gift cards, products) or make a booking, we collect billing/contact/shipping details, payment method, and card or account information (directly or via a payment processor).
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Optional survey or feedback information: If you choose to respond to surveys or provide feedback, we collect that information.
Information We Collect Automatically
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When you interact with the Website or use the Services, we may automatically collect information about your equipment, browsing actions, and usage patterns. This may include:
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Activity Information: details of your visits to our Website or services, which pages you view, how long you stay, the features you use, your clicks and browsing behavior.
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Equipment Information: information about your computer, mobile device, and internet connection, such as IP address, browser type, operating system, browser language, and device identifiers.
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Cookies & Tracking Technologies: We may use cookies, web beacons (pixel tags), HTML5 local storage, scripts and other technologies to monitor and collect information about your usage.​
Demographic, Aggregate, and Other Information
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We may collect demographic and statistical information (e.g., age range, general location) that does not directly identify you. We may also receive information about you from third-party sources (e.g., publicly available databases, service providers) and combine it with information we collect.
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How We Use Your Information
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We may use the information we collect about you in a variety of ways, including to:
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Provide you with the Services (appointments, purchases, gift cards) and any content you request.
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Respond to your comments, questions, or customer service requests.
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Fulfill the purpose for which you provided the information (e.g., booking a spa treatment, purchasing a product).
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Communicate with you about your account, booking, purchases, or changes to our Services.
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Operate, maintain, improve, personalize, and analyze the Services and our business operations.
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Monitor usage to detect security issues, fraud, misuse, or unauthorized activity.
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Send you promotional communications, special offers, newsletters, or events — unless you opt out.
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For any other purpose, we disclose at the time you provide the information or with your consent.
How We Share Your Information
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We will not share your personal information except as described below:
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With our service providers, contractors, and partners who help us deliver our Services (such as payment processors, appointment-booking software providers, email or text notification services), provided they agree to keep your information confidential and use it only for the purposes for which we provide it.
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With our affiliates or business partners for business purposes (e.g., record keeping, analytics, operational improvements).
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If we are involved in a merger, acquisition, sale, or asset transfer, we may share information with the relevant third party.
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If required by law, regulation, court order or to respond to a governmental request.
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To protect our rights, property or safety, and those of our clients or others.
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With your consent or at your direction.
We do not sell your personal information for monetary value unless we specifically disclose it and provide you an opportunity to opt out.
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Your Choices and Controls
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You have certain choices regarding the information we collect and how it is used:
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Cookies & Tracking Technologies: Most web browsers allow you to refuse or accept cookies. If you disable or refuse cookies, please note that some parts of the Website or Services may become inaccessible or not function properly.
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Promotional Communications: If you do not wish to receive promotional emails or texts from us, you may opt out at registration, by modifying your account preferences (if you have an account), or by following the “unsubscribe” link in any promotional message you receive. Please note: even if you opt out of promotional communications, we may still send you transactional messages (booking confirmations, service changes, account notifications).
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Location / Device Permissions: If a service or feature uses your device’s location, microphone, or other permissions, you may disable that functionality in your device settings, though this may limit certain features or user experience.​
Accessing and Correcting Your Information
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You may contact us to request access to, correct, update, or delete your personal information. We will respond to requests to access or delete within the timeframe required by applicable law. Please note that we may need to keep certain information for legitimate business or legal purposes (e.g., records of appointments, purchase history, accounting).
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California Privacy Rights (for California Residents)
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If you are a resident of California, you have additional rights under the California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”), including:
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The right to know categories of personal information we collect, use, disclose, or sell, and the sources of that information.
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The right to request deletion of your personal information (subject to exceptions).
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The right to correct inaccurate personal information.
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The right to opt out of the “sale” or “sharing” of your personal information (as defined under the law) — if applicable.
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The right to non-discrimination for exercising your privacy rights.
To exercise any of these rights, please contact us using the contact information below. We may require you to verify your identity before responding to your request.
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How We Protect Your Information
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We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction. We use physical, electronic, and managerial security measures appropriate to the nature of the data we collect and store. However, no method of transmission over the Internet or electronic storage is fully secure; we cannot guarantee absolute security.
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International Transfers
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If you are accessing our Website or using our Services from outside the U.S., please be aware that your information may be transferred to, stored and processed in the United States or other jurisdictions. By using the Services, you consent to such transfers.
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Children’s Privacy
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Our Website and Services are not directed to individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18. If we become aware that we have collected personal information of a child under 18 without verified parental consent, we will take reasonable steps to delete such information.