Cancellation & Payment Policy
At Del Rey Spa, we deeply value your time and ask that you extend the same courtesy to our team. We confirm every appointment with every client.
24-hour notice
Please provide at least 24 hours' notice if you need to cancel or reschedule. This lets us offer your time to another client on our waiting list.
Late cancellations, reschedules & no-shows
Individual services: cancellations or reschedules with less than 24 hours' notice may result in a $25 fee. Confirmed appointments where the client does not arrive are considered a used session.
Spa packages: cancellations or reschedules within 24 hours, and no-shows, result in a $100 fee or the loss of your non-refundable deposit, whichever applies. This fee is charged to the card on file.
Package refunds
Unused spa packages can be fully refunded. We cannot refund packages that are partially or fully used.
Payment
A 3% processing fee applies to all credit and debit card transactions. To avoid this fee, we gladly accept cash or Venmo.
Satisfaction
If you are not satisfied with your therapist, please let us know within the first 15 minutes of your session and we'll gladly switch your therapist when available or issue a refund. There is no refund after 15 minutes of treatment. We reserve the right to decline service when a client's presence interferes with the safety and well-being of our staff, other clients, or the studio.
Disclaimer
Our treatments are cosmetic and wellness services. They are not intended to diagnose, treat, cure or prevent any medical condition, and are not a substitute for medical or dermatological care. Results vary. If you have medical conditions, allergies or skin sensitivities, please consult your physician first and tell your provider about any relevant health information (for example pregnancy, active infections or recent surgery). By booking and receiving services at Del Rey Spa, you agree to this policy.
💕 The Del Rey Spa Team